FAQ
Make the difference with Karseell
Everything you need know about our products and services
FAQ
What makes Karseell different from other hair care brands?
Karseell is differentiated by its commitment to high-quality natural ingredients, constant innovation in product development and a focus on environmental sustainability. We seek to offer effective solutions for all hair types, delivering visible and long-lasting results.
Are Karseell products safe for all hair types?
Yes, our products have been formulated and tested to be effective and safe for all hair types. In addition, they undergo rigorous quality controls and dermatological tests to ensure their compatibility with different hair needs.
Where are Karseell products manufactured?
Our products are formulated in Italy, manufactured in China in state-of-the-art facilities, under strict quality standards and with innovative processes that ensure the maximum effectiveness of our formulas.
What is Karseell's mission in hair care?
Our mission is to transform our customers' hair care experience by offering them products that not only improve the health and appearance of their hair, but also respect the environment and promote overall well-being.
Shipping questions
How can I check the status of my order?
Note that your order status may take up to 48 hours to update after your order has been placed and up to 72 during the weekend. During national and religious holidays, please allow for an additional delay.
Payment methods available
The payment of your purchases can be made by Cash on Delivery
Returns questions
Can i make a return ?
Returns, exchanges and refunds will only be accepted when the product/s conserve their original packaging (unbroken plastic seal of the box, samples, accessories that are not engraved/personalized, instructions, etc.). Returns must enclose a copy of the purchase invoice.