FAQ

Karseell is differentiated by its commitment to high-quality natural ingredients, constant innovation in product development and a focus on environmental sustainability. We seek to offer effective solutions for all hair types, delivering visible and long-lasting results.

Yes, our products have been formulated and tested to be effective and safe for all hair types. In addition, they undergo rigorous quality controls and dermatological tests to ensure their compatibility with different hair needs.

Our products are formulated in Italy, manufactured in China in state-of-the-art facilities, under strict quality standards and with innovative processes that ensure the maximum effectiveness of our formulas.

Our mission is to transform our customers' hair care experience by offering them products that not only improve the health and appearance of their hair, but also respect the environment and promote overall well-being.

Returns, exchanges and refunds will only be accepted when the product/s conserve their original packaging (unbroken plastic seal of the box, samples, accessories that are not engraved/personalized, instructions, etc.). Returns must enclose a copy of the purchase invoice.

Yes, your order is fully protected. We guarantee safe delivery or your money back — including support for lost, damaged, or incorrect items.

Our official products are available exclusively on our website and through select authorized retail partners. For a full list, please contact our customer support team.

Yes, all payments on our site are 100% secure. We use encrypted checkout and PCI-compliant payment gateways to protect your information at every step.

To avoid online scams, always shop from official websites, check for HTTPS in the URL, avoid deals that seem too good to be true, and never share personal or payment info through email or unverified links.

Yes, your personal data is safe with us. We follow strict privacy policies and use secure encryption to protect your information at all times.

Our checkout process is highly secure. All transactions are encrypted using SSL technology, and we use trusted, PCI-compliant payment gateways to ensure your information stays protected.